FAQ
Frequently asked questions
Straight answers about what the product does, what it doesn't, and what happens to your data.
Using the product
A PDF or a Word .docx file, up to 5 MB. Older .doc files can't be read reliably — open the file in Word or Google Docs and save it as .docx or PDF first. No resume yet? The guided builder asks a few questions and drafts one with you.
It compares your resume with one specific job: how your experience, skills, keywords and education line up with what the posting asks for. It's a guide to where you stand for that role — not a prediction of whether you'll be hired.
No. Suggested rewrites are checked against the text of your own resume, and anything that can't be traced back to your real experience is left out. Gaps are shown to you as gaps, so you decide how to address them honestly.
No. Each tailored resume is a separate version for one job. Your master resume stays as it is, and every version is kept so you can compare or reuse them.
Exported resumes are text-based PDFs in a single column with standard section headings, which applicant tracking systems read in the right order. No layout can guarantee how every employer's system behaves, but this format avoids the common problems.
No. You stay in control: you download your resume and apply yourself. We never send your resume to an employer on your behalf.
Privacy and your data
Your password is hashed and never stored in plain text, and every request is checked to confirm the data belongs to you. To read, analyse and tailor your resume, only the text needed for each request is processed by our service providers — your password and payment details are never shared with them. We never show ads on any page displaying your resume.
Yes. In Settings you can export everything we hold about you, or delete your account and its data permanently. You don't need to email anyone to do either.
Only if you agree. Analytics and advertising cookies stay off until you accept them in the cookie banner, and you can change your choice at any time from Cookie preferences in the footer.
Plans and billing
Yes — the Free plan is permanent, not a trial, and doesn't require a card. It includes one verified resume and two job-specific tailored resumes per month, and is supported by ads. Upgrading removes the ads and the limits.
Yes. You can cancel from the Billing section in Settings. You keep your paid plan until the end of the period you've already paid for, and you won't be charged again.
Payments are handled securely by Razorpay. You can pay by UPI, credit or debit card, or net banking. We never see or store your card or bank details.
Yes. You can upgrade at any time from the Pricing page, and change or cancel your plan from Settings afterwards.
Support
Email us at sales@patrixel.com, use the contact form, or press the Report a bug button on any page. We aim to reply within two working days.
Still have a question?
We aim to reply within two working days.